PinnedIndex of articles by AnuThis page is to index all the stories authored by me on medium.comOct 25, 2020Oct 25, 2020
The power of product standardizationI was recently asked to share the story of my innovation. Here it is…..Jul 25, 2022Jul 25, 2022
My journey to the pages of the historyThis story is still in the works! I have been wanting to publish it for a while, not just for the sake of those on my professional network…Jun 12, 2022Jun 12, 2022
Toolkit for prioritizationThree simple steps for a thought leader to prioritize the problems to solve. Say you have a solution for each of the problems (if you don’t…Jun 27, 2021Jun 27, 2021
What Salesforce missed on their Field service offering?When I was invited by Salesforce to contribute to their Voice of the Customer Research program in August 2020, I started a compilation of…Jun 16, 2021Jun 16, 2021
Transformation — challenges in Public SectorIf a private company makes an offer to provide services to the public sector, be it the simplest task of school cleaning to rocket science…Jun 15, 2021Jun 15, 2021
Dawn of Digital Cops — part 2I hope you enjoyed reading my previous article on Dawn of Digital Cops that used RPA to monitor field activities. As for any interesting…Jan 7, 2021Jan 7, 2021
Field service technician delivering CX!Field service technicians are the face of any organization. So, after hiring and training a team of talented and qualified technicians…Jan 3, 2021Jan 3, 2021
