Index some of the popular stories authored by me. Hope you enjoy reading them!
Blog on Transformation Experiences:
OSS/BSS Governance and automation for a Communication Service Provider
The journey- Past, Present and Future
Toolkit for prioritization
Three simple steps for a thought leader to prioritize the problems to solve. Say you have a solution for each of the…
Transformation — challenges in Public Sector
If a private company makes an offer to provide services to the public sector, be it the simplest task of school…
What Salesforce missed on their Field service offering?
When I was invited by Salesforce to contribute to their Voice of the Customer Research program in August 2020, I…
Field service technician delivering CX!
Field service technicians are the face of any organization. So, after hiring and training a team of talented and…
The Power of Communication in Digital Transformation
Communication — the word that has been very close to my heart. Working in the telecommunications industry for over 20…