Three simple steps for a thought leader to prioritize the problems to solve. Say you have a solution for each of the problems (if you don’t have one, don’t use this yet…..keep thinking about the solution :-). Label them as A, B, C, and so on. …


When I was invited by Salesforce to contribute to their Voice of the Customer Research program in August 2020, I started a compilation of everything they missed in the field service arena. I consider myself a domain expert in that area. During the interview, I only got a few minutes…


If a private company makes an offer to provide services to the public sector, be it the simplest task of school cleaning to rocket science, the private company most likely will be able to undertake this task more efficiently, effectively and at less cost. This is simply because the private…


I hope you enjoyed reading my previous article titled Dawn of Digital Cops that used RPA to monitor field activities. As for any interesting movie, there is a sequel — and that gets better. This story uses very different technology — Machine learning and Computer Vision. …


Field service technicians are the face of any organization. So, after hiring and training a team of talented and qualified technicians, it’s imperative to the success of the host organization that they are equipped with the tools required to appear their best in the playground.

Twin features using Twilio

Customers…


Communication — the word that has been very close to my heart. Working in the tele-communications industry for over 20 years, I have synthesized this word more than any other in my dictionary. …


Today, Dec 14th,2020 Oracle announced that its Autonomous Database, released just two years ago, was recognized by Gartner in its recently published cloud database market reports. Oracle Autonomous Database scored highest in all four Use Cases in the 2020 Gartner “Critical Capabilities for Cloud Database Management Systems for Operational Use…


Author chose this picture to match with the backdrop of Automation Anywhere

This article summarizes the opinions of bot developers and bot users of Automation Anywhere RPA software. I derived the inferences from a survey of hundreds of clients across the world. I chose the above photo (personally clicked during my visit to Antelope Canyon) to match with the backdrop that Automation…

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store