Index some of the popular stories authored by me. Hope you enjoy reading them!
Blog on Transformation Experiences:
OSS/BSS Governance and automation for a Communication Service Provider
The journey- Past, Present and Future
Toolkit for prioritization
Three simple steps for a thought leader to prioritize the problems to solve. Say you have a solution for each of the…
Transformation — challenges in Public Sector
If a private company makes an offer to provide services to the public sector, be it the simplest task of school…
What Salesforce missed on their Field service offering?
When I was invited by Salesforce to contribute to their Voice of the Customer Research program in August 2020, I…
Field service technician delivering CX!
Field service technicians are the face of any organization. So, after hiring and training a team of talented and…
The Power of Communication in Digital Transformation
Communication — the word that has been very close to my heart. Working in the telecommunications industry for over 20…
What did the Oracle say about Oracle?
Today, Dec 14th,2020 Oracle announced that its Autonomous Database, released just two years ago, was recognized by…
Musings on Artificial Intelligence:
Automation Anywhere sand bots
This article summarizes the opinions of bot developers and bot users of Automation Anywhere RPA software. Inferences…
Art of ‘Art’ificial intelligence — Three tracks strategy
I was once tasked with creating a roadmap for AI for a business support organization. The popular belief is that it is…
Dawn of Digital Cops
Sounds like a Hollywood Action-fiction movie! Though the subject is not as thrilling in the IT industry, it is close…
Dawn of Digital Cops — part 2
I hope you enjoyed reading my previous article on Dawn of Digital Cops that used RPA to monitor field activities. As…
Metrics for RPA — some examples
As with any major change, performance metrics are necessary to make a convincing case for investment in automation. The…
Designing an RPA Solution
Developers of RPA software is a shared responsibility. While the IT owns the security, governance and control, business…