Index of articles

Anu Panch

2 min readOct 25, 2020

Index some of the popular stories authored by me. Hope you enjoy reading them!

About me

Can I borrow a minute from you please!

anupanchumarty.medium.com

Blog on my Experiences:

The power of product standardization

I was recently asked to share the story of my innovation. Here it is…..

anupanchumarty.medium.com

My journey to the pages of the history

This story is still in the works! I have been wanting to publish it for a while, not just for the sake of those on my…

anupanchumarty.medium.com

Strategic value advisory for Telco

anupanchumarty.medium.com

Capability map for a Customer Engagement System

If you are in the telecom domain, no introduction is required for this article. As a member of Strategy and Planning, I…

anupanchumarty.medium.com

OSS/BSS Governance and automation for a Communication Service Provider

The journey- Past, Present and Future

medium.com

Toolkit for prioritization

Three simple steps for a thought leader to prioritize the problems to solve. Say you have a solution for each of the…

anupanchumarty.medium.com

Transformation — challenges in Public Sector

If a private company makes an offer to provide services to the public sector, be it the simplest task of school…

anupanchumarty.medium.com

What Salesforce missed on their Field service offering?

When I was invited by Salesforce to contribute to their Voice of the Customer Research program in August 2020, I…

anupanchumarty.medium.com

Field service technician delivering CX!

Field service technicians are the face of any organization. So, after hiring and training a team of talented and…

anupanchumarty.medium.com

The Power of Communication in Digital Transformation

Communication — the word that has been very close to my heart. Working in the telecommunications industry for over 20…

anupanchumarty.medium.com

What did the Oracle say about Oracle?

Today, Dec 14th,2020 Oracle announced that its Autonomous Database, released just two years ago, was recognized by…

anupanchumarty.medium.com

Musings on Artificial Intelligence:

Automation Anywhere sand bots

This article summarizes the opinions of bot developers and bot users of Automation Anywhere RPA software. Inferences…

medium.com

Art of ‘Art’ificial intelligence — Three tracks strategy

I was once tasked with creating a roadmap for AI for a business support organization. The popular belief is that it is…

medium.com

Dawn of Digital Cops

Sounds like a Hollywood Action-fiction movie! Though the subject is not as thrilling in the IT industry, it is close…

medium.com

Dawn of Digital Cops — part 2

I hope you enjoyed reading my previous article on Dawn of Digital Cops that used RPA to monitor field activities. As…

anupanchumarty.medium.com

Metrics for RPA — some examples

As with any major change, performance metrics are necessary to make a convincing case for investment in automation. The…

medium.com

Designing an RPA Solution

Developers of RPA software is a shared responsibility. While the IT owns the security, governance and control, business…

medium.com

How I planned the strategic implementation of AI

We strive to be a world class field service organization and central to that goal is customer satisfaction. With AI, I…

medium.com

Index of articles

About me

Can I borrow a minute from you please!

The power of product standardization

I was recently asked to share the story of my innovation. Here it is…..

My journey to the pages of the history

This story is still in the works! I have been wanting to publish it for a while, not just for the sake of those on my…

Strategic value advisory for Telco

Capability map for a Customer Engagement System

If you are in the telecom domain, no introduction is required for this article. As a member of Strategy and Planning, I…

OSS/BSS Governance and automation for a Communication Service Provider

The journey- Past, Present and Future

Toolkit for prioritization

Three simple steps for a thought leader to prioritize the problems to solve. Say you have a solution for each of the…

Transformation — challenges in Public Sector

If a private company makes an offer to provide services to the public sector, be it the simplest task of school…

What Salesforce missed on their Field service offering?

When I was invited by Salesforce to contribute to their Voice of the Customer Research program in August 2020, I…

Field service technician delivering CX!

Field service technicians are the face of any organization. So, after hiring and training a team of talented and…

The Power of Communication in Digital Transformation

Communication — the word that has been very close to my heart. Working in the telecommunications industry for over 20…

What did the Oracle say about Oracle?

Today, Dec 14th,2020 Oracle announced that its Autonomous Database, released just two years ago, was recognized by…

Automation Anywhere sand bots

This article summarizes the opinions of bot developers and bot users of Automation Anywhere RPA software. Inferences…

Art of ‘Art’ificial intelligence — Three tracks strategy

I was once tasked with creating a roadmap for AI for a business support organization. The popular belief is that it is…

Dawn of Digital Cops

Sounds like a Hollywood Action-fiction movie! Though the subject is not as thrilling in the IT industry, it is close…

Dawn of Digital Cops — part 2

I hope you enjoyed reading my previous article on Dawn of Digital Cops that used RPA to monitor field activities. As…

Metrics for RPA — some examples

As with any major change, performance metrics are necessary to make a convincing case for investment in automation. The…

Designing an RPA Solution

Developers of RPA software is a shared responsibility. While the IT owns the security, governance and control, business…

How I planned the strategic implementation of AI

We strive to be a world class field service organization and central to that goal is customer satisfaction. With AI, I…

Written by Anu Panch